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: 4 - 9 years
: IT / Software / Hardware
Sub Functional Area
: Jul 02, 2016
Candidate should have worked as Service Desk/helpdesk/desktop support Engineer Provide solution for all the complex problems, Should have work knowledge in any ticketing tools, Determines the most effective manner to resolve user's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with senior staff when necessary, Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis, Initiate escalation procedures to ensure Service Level Agreements are met, Ongoing documentation and improvement of processes, Perform and monitor daily, weekly and monthly scheduled and automated tasks, Provides work direction, problem resolution, and training to other junior members in the team, Own IT incidents regardless of assignment and chase / escalate as necessary to ensure adherence to SLAs and users expectations, Knowledge in ITIL framework , Knowledge in Information Security concepts aligning to ISO 27001 standards, Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
Desired Candidate Profile
Engineering/Science graduate with at least 4+ years of experience or 5+ years of experience with a 3 year diploma, Certifications: MCSE/CCNA, Salary:5.0 ? 7.0 lac / Annum
Terrific Minds is a team of engineers who love to create products and deliver value to businesses.
Name of the company
: Terrific Minds
: Phase III, Technopark, Trivandrum