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Team Lead Service Desk
Terrific Minds
: 7 - 8 years
Industry Type
: IT / Software / Hardware
Functional Area
: Team Lead
Sub Functional Area
: Service Desk
Specific Skills
Posted Date
: Jul 02, 2016
Job Description
Candidate should have worked as Service Desk/helpdesk/desktop support Engineer Provide solution for all the complex problems, Take overall responsibility for incident management and request fulfillment on the Service Desk, Performs staff scheduling to ensure Service Desk coverage during normal business hours , Team management / Resolve interpersonal team issues, Should have work knowledge in any ticketing tools, Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis, Manages the Service Desk staff including consultation on performance evaluations, promotions and hiring, Act as escalation point for all requests and incidents, Train, coach and mentor Service Desk Specialists including career development. Oversee staff activities. As needed, schedule employees working times and provide backup support, Interact with internal and external customers, Oversee Solutions repository and ensure top quality solutions are available to the staff. Develops an effective and workable framework for managing and improving customer IT support in the organization, Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems, Knowledge in ITIL framework, Knowledge in Information Security concepts aligning to ISO 27001 standards, Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
Desired Candidate Profile
Engineering/Science graduate with at least 6+ years of experience or 7+ years of experience with a 3 year diploma, Certifications: MCSE/CCNA/ITIL
Company Profile
Terrific Minds is a team of engineers who love to create products and deliver value to businesses.
Contact Details
Name of the company
:  Terrific Minds
: Phase III, Technopark, Trivandrum
Mobile Number
: 9061005420
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